The FinTech revolution will continue to affect the everyday lives of business owners and individuals in the foreseeable future; and here’s how businesses can easily adapt to drastic technology-driven changes to stay ahead of the competition and meet customers’ needs:

Learn More: https://behaviouralresponse.com/fintech-revolution-of-the-customer-experience-applying-the-lessons-learned/

Time codes:
00:00 Fintech Revolution of the Customer Experience
01:21 Change Drivers Behind The New Financial Services Customer Experience
01:29 Smartphone And Mobility
02:29 AI-Powered Conversations And Automation
02:57 Monzo
03:12 Kabbage
03:22 Self Service Expectations
03:39 Bank Transfers, Check Deposits, Loan Applications, Personal Details Alteration
03:58 Money Transfer Service: WISE
04:19 Open Door
04:36 Omnichannel Banking
05:25 What Can We Learn From The Fintech Revolution
05:29 Deepen Your Understanding Of Customers
06:11 Lighten The Customer Experience
06:46 Hyper-Personalise The Customer Experience
07:19 Innovate
07:53 Leverage Partnerships
08:42 Conclusion

Rachel Whelan, Senior Customer Success Manager at Fenergo, speaks at SIBOS 2018 in Sydney, about the core issues facing financial institutions in APAC, the benefits digitalization can offer and how Fenergo’s Global Client Community enables financial institutions to address these regulatory and operational challenges collectively.

For all your fintech-related news, please visit https://www.finextra.com.

Transform client journeys and manage compliance against KYC and AML regulations with an end-to-end approach.

Uniquely designed in conjunction with our sister-company Sentinels, Fenergo provides a suite of SaaS solutions that automates risk monitoring across the entire client lifecycle, ensuring continuous compliance by design.

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#shorts

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Team GB started their Olympic campaign with a 2-0 win over Chile as the women’s Olympic #football tournament got underway in Sapporo, Japan. Ellen White had her first goal disallowed after just 10 minutes, before scoring the opener just seven minutes later. She then popped up in the 73rd minute to score her second, and secure the win for Team GB!

Next up for GB is host nation Japan, what is your score prediction?
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�� Don’t miss the latest videos from the Olympic Games 2020 in Tokyo!

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Team Italy set a new world record to win the men’s team pursuit in track cycling at the 2020 Summer Olympics in Tokyo. Simone Consonni, Filippo Ganna, Francesco Lamon, and Jonathan Milan raced to gold in a phenomenal time of 3:42.032 to defeat Denmark in the final.

We bring you the full men’s team pursuit final from Tokyo 2020. Enjoy!

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Team GB had a successful Tokyo 2020 Olympics matching their medal total of the London 2012 Olympics of 65 medals. This makes the 2020 Tokyo games their second-most successful overseas Olympics after Rio 2016. They claimed 22 golds, 21 silvers and 22 bronze medals in Japan.

Jason Kenny successfully defended his keirin title to become the first Briton to win seven Olympic gold medals.

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